Shipping
Recommendation
RecommendationIron Square Outdoor Coffee Table
Shipping Policy
Welcome to ComfyOutdoor.com, an esteemed part of MUKU HOME INC., where we prioritize not only the quality of our outdoor furnishings but also the efficiency and reliability of our delivery services. Our Shipping Policy is crafted to ensure that your chosen items from our extensive collection are delivered to you with care and punctuality. As you familiarize yourself with our shipping procedures and guidelines, rest assured that every step is taken to provide a smooth and hassle-free delivery experience. We understand the excitement that comes with enhancing your outdoor spaces, and we strive to ensure that your orders arrive in a timely and secure manner. Thank you for choosing ComfyOutdoor.com, where our commitment to excellence extends beyond our products to every aspect of your shopping experience.
At ComfyOutdoor, we are deeply committed to providing you with a premier shopping experience from the moment you place your order to the arrival of your furniture at your doorstep. We understand the critical role the shipping process plays in ensuring your satisfaction. Here's some key information about our shipping and white glove delivery services, along with some additional details:
Shipping Options
We offer a variety of shipping options to meet your different needs:
Normal Shipping : Our standard shipping option ensures safe and reliable delivery of your order within a reasonable timeframe. It's an economical choice for those seeking a balance between cost and speed.
White Glove Delivery Service
For a truly premium experience, our white glove delivery service goes beyond traditional shipping. This service is designed to offer you the utmost convenience and peace of mind:
- Professional Handling: Our experienced delivery team will handle your furniture with care from the moment it leaves our warehouse.
- Assembly and Placement: With white glove delivery, you won't have to worry about assembling complex furniture pieces. Our team will expertly assemble and place the items in your desired location, ensuring they are set up correctly.
- Packaging Removal: We'll take care of removing all packaging materials, leaving your space clean and ready for you to enjoy your new furniture.
Home Delivery, Inside Delivery, and Staircase/Elevator Delivery
We also offer home delivery, inside delivery, and delivery to different floors, including staircases and elevators. However, based on various circumstances and conditions, we may charge additional fees as needed. Specific charges will depend on your order and requirements, and we will provide this information during the ordering process to ensure clarity.
About Tax
We're pleased to inform you that our product prices already include taxes.
Shipping Rates and Tracking
Shipping rates vary based on factors such as the chosen shipping option, item size, and your location. You can view the applicable shipping costs during the checkout process before finalizing your order. Once your order is shipped, we'll provide you with a tracking number so you can monitor the progress of your delivery in real-time.
International Shipping
While our primary sales area is the United States, we also offer international shipping to select countries. If you're interested in shipping to an international destination, please contact our customer service team for information on availability and rates. If you have any further questions, feel free to reach out to us, and we'll be happy to assist.
Shipping:
Order processing time: 7-15 working days
Order processing includes: manufacturing, packaging, etc.
Shipping time: 38-45 working days
Transportation includes: customs clearance, delivery
Delivery details・One delivery person will be required・Delivery to the front door・For apartment complexes, delivery will be made to the 1st floor entrance(none of these will be delivered to the address)・Delivery hours: Monday to Friday 10:00 to 19:00 (on public holidays) except *1 For details, please check the chatbot or contact support@comfyoutdoor.net.*2 Due to the effects of the new coronavirus infection, delays in *3 and *4 below may occur.*3 In the case of large furniture, we may ask the customer to help unload it from the truck to the customer's entrance.We also offer a paid service in which items are delivered to your floor from our affiliated logistics company.Please feel free to contact the delivery company directly without going through us.*4 If the customer refuses to receive the item without permission or the storage period has expired, etc., the customer will be responsible for the cost of re-delivery.Delivery time = processing time + shipping time
You can track your order delivery on this page https://comfyoutdoor.com/apps/17TRACK .
Contact Us
If you have any questions or need support regarding our shipping options or white glove delivery service, our dedicated customer support team is here to assist you. You can reach out to us through the following means:
- Phone: +1 (424) 457-4209
- Email: support@comfyoutdoor.net
Your satisfaction is our top priority, and we are committed to ensuring your furniture arrives in excellent condition and on time.
Return and Refund
At ComfyOutdoor, we deeply appreciate the importance of making the right decisions when it comes to choosing furniture. Our Furniture Return and Exchange Policy is thoughtfully designed to guarantee your complete satisfaction with your furniture purchases. Please carefully review the following policy details to fully understand the terms and conditions:
Return Policy:
Eligibility for Returns and Exchanges: We offer returns and exchanges for furniture items within 60~90 days after you make orders from us. To be eligible, the furniture must meet the following criteria:
- It must remain in its original, unaltered condition.
- It should be unused and returned in the original packaging.
- It should be free from any indications of wear, stains, or damage.
Please note that custom or personalized furniture items may not qualify for return or exchange.
Even though our furniture is well protected with both inner and outer packaging, it is inevitable that there may be some minor damage to the paint finish during packaging, unpacking, and delivery. However, don't worry, we have included paint repair cream inside the drawer. If you need images or videos for repair guidance, please feel free to contact us.
If you have exceptionally high standards for a premium finish everywhere and cannot tolerate any damage, especially as mentioned above, please carefully consider whether to make a purchase. Please note that these minor damages do not qualify for our return policy, so returns are not accepted.
Returns Process with Live Chat Support: To initiate a furniture return, please follow these steps:
- Contact our customer service team at support@comfyoutdoor.net to initiate the return process.
- Please inform us of your return request and attach your order details and the reason for the return.
- Our customer support team will guide you through the return process and may require additional information.
- Once your return request is approved, we will guide you through the necessary steps, including arranging for furniture pickup.
- The furniture will undergo inspection upon return to ensure it meets the eligibility criteria.
- *Once approved, a refund will be issued through your original payment method.
If you have any questions or need immediate assistance during the returns process, you can also utilize our live chat feature located at the bottom right corner of our website. Our dedicated customer service representatives are available to assist you in real-time.
Exchange Process: If you wish to exchange furniture for a different item or variant, please follow these steps:
- Contact our customer service team to initiate the exchange process.
- Our team will assist you in selecting an alternative furniture item.
- The original furniture will be collected, and the replacement will be delivered to you.
Damaged or Defective Furniture: In the unfortunate event that your furniture arrives damaged or defective, please take the following steps:
- Contact our customer service team immediately with a description and images of the damage.
- We will evaluate the situation and provide instructions for return or replacement.
- Our team will arrange for furniture pickup or replacement delivery as required.
*Return Shipping Costs: For furniture returns and exchanges, shipping costs associated with the return or exchange will be the responsibility of the customer. However, if the furniture is being returned due to damage or defect, we will cover the return shipping costs.
1. Currency that applies to this policy is USD
2. Return method:By Mail
For returns, please use the following warehouse addresses:
Western United States (LA - Los Angeles): 13400 Nelson Ave E, City of Industry, CA 91746
Recipient: Ken(Comfyoutdoor)
Phone: +1 (937) 860-0010 or +1 (424) 457-4209
Eastern United States (ATL - Atlanta): 4375 South Lee Street, Buford, Georgia, 30518
Recipient: YuanJun Xie (Comfyoutdoor)
Phone: +1 (706) 703-0437 or +1 (424) 457-4209
3. Return label :Once you have discussed the return with our customer service staff and it has been confirmed, and you are aware that our return method is via express shipping, we will provide you with the 'Return label' document. You can print this label and affix it to the outer packaging bag. After that, you can send it to the designated return address.
4. Restocking fee : No Cost
5. Refund processing time : Usually, canceled items will be refunded via a bank transfer within 30 days after they have arrived at our company. Then we will initiate the refund process within 3-5 business days upon confirming the returned product. Please note that the customer will be responsible for covering the cash-on-delivery fee incurred at the time of payment and the transfer fee associated with the refund. You will receive detailed information about the refund method when we contact you regarding the return. In summary, the entire process may take up to a maximum of 35 business days.
Refund Policy:
Order Placement and Product Customization:
- If a customer requests a refund after placing an order and the product has not yet been customized, a 10% fee will be deducted from the total payment amount.
Product Manufacture and In-House Warehousing (Pre-Shipment):
- For product returns after manufacturing and storage in our in-house warehouse, but before shipment overseas, a 20% fee will be deducted from the total payment amount.
Product Shipped Overseas, Arrived at or Not Yet Arrived at the U.S. Warehouse (Pre-Delivery):
- If the product has been shipped overseas, has arrived at, or not yet reached our U.S. warehouse but has not been delivered to the customer, a 50% fee will be deducted from the total payment amount.
Product in U.S. Warehouse and Already Dispatched:
- If the product has reached our U.S. warehouse and has been dispatched to the customer, a refund will result in a deduction of 70% to 80% from the total payment amount. The exact percentage will depend on the specific circumstances of the return.
Refund Method:
■ When Using Bank Transfer or Convenience Store Payment (Prepayment)
We will refund the amount by transferring it to your Bank account.
■ When Paying by Credit Card If the billing deadline has not passed, we will cancel the bill.
If the due date has passed, your credit card company will issue a refund for the following month. Please take note.
- Typically, canceled items will be refunded via bank transfer within 30 days of arriving at our company. Then we will issue a refund within 3-5 business days after confirming the returned product. Please be aware that the cash-on-delivery fee at the time of payment and the transfer fee at the time of refund will be borne by the customer. Details of the refund method will be provided after we contact you regarding the return.In summary, the entire process may take up to a maximum of 35 business days
■ *Regarding Returns Due to Customer Convenience
We can not accept returns for any reason below:
*We strive to reproduce the actual colors and textures of the product photos as accurately as possible, but there may be differences due to the customer's monitor or mobile device display (variations in LCD, brightness, etc.), screen settings, and product photo shooting conditions. There may be slight variations in color depending on the circumstances. Furthermore, each product exhibits distinct characteristics based on its features, such as the appearance of wood grain and annual rings, patterns on fabrics and leather, finishes on products using aged materials, and finishes on vintage processed products.
*We can not accept returns, exchanges, alterations, or cancellations after the delivery date has been confirmed (following the sending of the delivery date confirmation email) due to reasons such as discrepancies in color, texture, etc., compared to the images.
Contact Information:
Email: support@comfyoutdoor.net
Contact us with Live Chat Support: Should you have any inquiries or concerns about our Furniture Return and Exchange Policy, or if you require immediate assistance, please don't hesitate to reach out to our dedicated customer service team. You can utilize our live chat feature located at the bottom right corner of our website to engage in real-time communication with our representatives. Alternatively, you can email us at support@comfyoutdoor.com We are committed to ensuring your furniture shopping experience with us is extraordinary and stress-free.
This addition provides customers with a convenient way to access live chat support, further enhancing their experience with your company. If you have any other information you'd like to add or modify, please let me know, and I'd be happy to make further adjustments.
How to Place Order
How to Place An Order
Getting the furniture you want is made easy with our streamlined process. We've simplified it so you can quickly explore and select the pieces you desire. Follow these straightforward steps to add items to your cart:
Step 1: Explore Our Selection
Visit our website, https://comfyoutdoor.com/, and discover our wide range of premium furniture products. From contemporary designs to functional classics, we offer an array of options to suit your style.
Step 2: Select Your Items
Click on the product you're interested in to access detailed information, including images, specifications, and pricing. Customize your choices by selecting options such as color, size, and quantity.
Step 3: Add to Cart
Once you've finalized your selections, simply click the "Add to Cart" button. This action will promptly place your chosen items in your virtual shopping cart.
Step 4: Review Your Cart
If you require delivery and white-glove on-site installation services, you can select the additional services you need under the product's specifications. These services come with an additional cost, and the exact amount will be displayed based on your choices.
Step 5: Review Your Cart
Take a moment to review your cart, ensuring that the items, quantities, and options align with your preferences. If necessary, feel free to make any adjustments.
Step 6: Proceed to Checkout
When you're ready, proceed to the checkout process by clicking "Checkout." Our intuitive interface will guide you through entering your shipping and billing details.
Step 7: Shipping Details
Provide the delivery address where you want your furniture to be sent. Double-check the accuracy of the information to ensure a seamless delivery experience.
Step 8: Choose Payment Method
Select your preferred payment method from the available options, including credit cards (Visa, MasterCard, American Express, Discover), checks, or electronic funds transfer.
Step 9: Review and Confirm
Before finalizing your order, carefully review all order details, including the items, quantities, pricing, and shipping information. Once you're satisfied, proceed to confirm your order.
Step 10: Receive Confirmation
After confirming your order, you'll instantly receive an on-screen confirmation. Additionally, a confirmation email will be sent to the address provided during checkout.
Step 11: Stay Updated
Expect timely updates on your order's progress. You can track its journey by logging into your account on our website or by reaching out to our customer service team.
Contact Information
For any questions or assistance throughout the process, please don't hesitate to reach out:
- Email: support@comfyoutdoor.net
Pre-Sales and After-Sales Support
When you visit our website, you will find an online customer support chat window located in the bottom right corner of the page. Through this chat window, you can engage in real-time conversations with our knowledgeable online customer support team. They will provide you with detailed information, answer your questions, and address any issues or concerns you may have. This is a convenient way to receive immediate assistance while browsing our products and making purchase decisions.
If you prefer to contact us via email or phone, you can send an email to support@comfyoutdoor.net . Our customer support team will be more than happy to provide you with detailed assistance and answers to your questions, whether they are related to products, orders, post-purchase services, or any other aspect. We are committed to ensuring a smooth shopping experience for you, and you can reach out to us anytime for the support and information you need.
60~90 Days Return and Exchange Policy
We value your satisfaction, which is why we offer a 30-day window for returns and exchanges. If you encounter any issues with your purchased items within this period, reach out to our customer service team for assistance. We're dedicated to ensuring your purchase brings you complete contentment. You can check more details on https://comfyoutdoor.com/pages/return-and-refund-policy Page.
We look forward to providing you with an effortless and delightful ordering experience as you explore and choose your new furniture pieces from our curated collection. Your happiness is our priority, and we're here to guide you every step of the way.
Notice
Quality Guarantee: We provide a quality guarantee for both custom-made and generic products. If you happen to receive a defective item, please contact us within 3 days, and we will arrange for an exchange or refund.
In rare cases, we may still consider support even if more than 3 days have passed. Please inform us of your situation through email or our chatbot.
Service Guarantee: Our representative will promptly address your questions and concerns via email (support@comfyoutdoor.net). Feel free to reach out to us for customization requests, inquiries about products, or assistance with returns and exchanges.
Color Variations: While we make every effort to ensure that product photos closely match the actual color tones, the color of the actual product may differ due to your monitor settings, room lighting, and other factors. We cannot accept returns or refunds based on color differences. We apologize for any inconvenience and appreciate your understanding in advance.
Checking Product Condition Upon Arrival: Please check the product's condition upon delivery to ensure it is in good shape. If the product arrives damaged, please take a photo of it at that moment and contact our customer support right away.
Customization Matters: If you wish to order a customized product, please carefully review the measurement instructions and provide accurate information. Note that support for returns and exchanges for customized products is limited to cases of initial defects such as damage or soiling. Please be aware of this limitation.
Odor Concerns: All products undergo inspection before shipment to ensure they are safe for health. Occasionally, the addition of functional additives (such as flame retardants, antistatic agents, and non-ferrous materials) may result in a slight odor. This odor is due to the packaging and will dissipate after a few days of ventilation upon arrival. Please rest assured.
Ceramic Tabletop Patterns: Products using ceramic plates are cut from large ceramic plates during production. Therefore, for the same product, there may be some variation in patterns depending on the production batch. Please understand this in advance.
Note
Description:Discover the perfect blend of style and durability with our outdoor iron dining table. Crafted with precision and elegance, this table is designed to enhance your outdoor dining experience. The sleek iron construction adds a touch of sophistication to your outdoor space, making it ideal for gatherings and al fresco dining. With a focus on durability, this table is built to withstand the elements and provide years of enjoyment. Elevate your outdoor entertaining with our stylish and resilient iron dining table, ensuring that every meal is a memorable one in the great outdoors. |
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Assembly | No |
Customize | Yes |
Suitable | Patio/Garden/Terrace/Outdoor dining area |
![](https://cdn.shopifycdn.net/s/files/1/0780/8693/0718/files/a5ad12a10dd3318e1c305bd2e938e233_4f02646d-bb45-41db-9a64-089edb115b18.jpg?v=1698645905)
![Iron Square Outdoor Coffee Table](http://comfyoutdoor.com/cdn/shop/files/6_ea2d8da4-52a7-4e8d-8c50-24b05f4d4904.jpg?v=1700098001&width=1)