Welcome to ComfyOutdoor.com, where customer satisfaction is at the heart of our business. We understand that sometimes, even with the best choices, the need for a return or refund may arise. Our Return and Refund Policy is designed with your convenience and peace of mind in mind. As you review our policy, you'll find that it is straightforward and customer-friendly, reflecting our commitment to ensuring a positive shopping experience. Whether you're looking to return an item or seeking a refund, we're here to assist you every step of the way. Thank you for choosing ComfyOutdoor.com, where our goal is not just to meet but exceed your expectations in both our products and our service.

At ComfyOutdoor, we deeply appreciate the importance of making the right decisions when it comes to choosing furniture. Our Furniture Return and Exchange Policy is thoughtfully designed to guarantee your complete satisfaction with your furniture purchases. Please carefully review the following policy details to fully understand the terms and conditions:

 

Return Policy：

Eligibility for Returns and Exchanges: We offer returns and exchanges for furniture items within 60~90 days after you make orders from us. To be eligible, the furniture must meet the following criteria:

  • It must remain in its original, unaltered condition.
  • It should be unused and returned in the original packaging.
  • It should be free from any indications of wear, stains, or damage.

Please note that custom or personalized furniture items may not qualify for return or exchange.

Even though our furniture is well protected with both inner and outer packaging, it is inevitable that there may be some minor damage to the paint finish during packaging, unpacking, and delivery. However, don't worry, we have included paint repair cream inside the drawer. If you need images or videos for repair guidance, please feel free to contact us.

If you have exceptionally high standards for a premium finish everywhere and cannot tolerate any damage, especially as mentioned above, please carefully consider whether to make a purchase. Please note that these minor damages do not qualify for our return policy, so returns are not accepted.

Returns Process with Live Chat Support: To initiate a furniture return, please follow these steps:

  1. Contact our customer service team at support@comfyoutdoor.com to initiate the return process.
  2. Please inform us of your return request and attach your order details and the reason for the return.
  3. Our customer support team will guide you through the return process and may require additional information.
  4. Once your return request is approved, we will guide you through the necessary steps, including arranging for furniture pickup.
  5. The furniture will undergo inspection upon return to ensure it meets the eligibility criteria.
  6. *Once approved, a refund will be issued through your original payment method.

If you have any questions or need immediate assistance during the returns process, you can also utilize our live chat feature located at the bottom right corner of our website. Our dedicated customer service representatives are available to assist you in real-time.

Exchange Process: If you wish to exchange furniture for a different item or variant, please follow these steps:

  1. Contact our customer service team to initiate the exchange process.
  2. Our team will assist you in selecting an alternative furniture item.
  3. The original furniture will be collected, and the replacement will be delivered to you.

Damaged or Defective Furniture: In the unfortunate event that your furniture arrives damaged or defective, please take the following steps:

  1. Contact our customer service team immediately with a description and images of the damage.
  2. We will evaluate the situation and provide instructions for return or replacement.
  3. Our team will arrange for furniture pickup or replacement delivery as required.

*Return Shipping Costs: For furniture returns and exchanges, shipping costs associated with the return or exchange will be the responsibility of the customer. However, if the furniture is being returned due to damage or defect, we will cover the return shipping costs.

  

Refund Policy:

Order Placement and Product Customization:

  • If a customer requests a refund after placing an order and the product has not yet been customized, a 10% fee will be deducted from the total payment amount.

Product Manufacture and In-House Warehousing (Pre-Shipment):

  • For product returns after manufacturing and storage in our in-house warehouse, but before shipment overseas, a 20% fee will be deducted from the total payment amount.

Product Shipped Overseas, Arrived at or Not Yet Arrived at the U.S. Warehouse (Pre-Delivery):

  • If the product has been shipped overseas, has arrived at, or not yet reached our U.S. warehouse but has not been delivered to the customer, a 50% fee will be deducted from the total payment amount.

Product in U.S. Warehouse and Already Dispatched:

  • If the product has reached our U.S. warehouse and has been dispatched to the customer, a refund will result in a deduction of 70% to 80% from the total payment amount. The exact percentage will depend on the specific circumstances of the return.

 

Refund Method:

■ When Using Bank Transfer or Convenience Store Payment (Prepayment)

We will refund the amount by transferring it to your Bank account.

■ When Paying by Credit Card If the billing deadline has not passed, we will cancel the bill.

If the due date has passed, your credit card company will issue a refund for the following month. Please take note.

  • Typically, canceled items will be refunded via bank transfer within 30 days of arriving at our company. Then we will issue a refund within 3-5 business days after confirming the returned product. Please be aware that the cash-on-delivery fee at the time of payment and the transfer fee at the time of refund will be borne by the customer. Details of the refund method will be provided after we contact you regarding the return.In summary, the entire process may take up to a maximum of 35 business days

■ *Regarding Returns Due to Customer Convenience

We can not accept returns for any reason below:

*We strive to reproduce the actual colors and textures of the product photos as accurately as possible, but there may be differences due to the customer's monitor or mobile device display (variations in LCD, brightness, etc.), screen settings, and product photo shooting conditions. There may be slight variations in color depending on the circumstances. Furthermore, each product exhibits distinct characteristics based on its features, such as the appearance of wood grain and annual rings, patterns on fabrics and leather, finishes on products using aged materials, and finishes on vintage processed products.

*We can not accept returns, exchanges, alterations, or cancellations after the delivery date has been confirmed (following the sending of the delivery date confirmation email) due to reasons such as discrepancies in color, texture, etc., compared to the images.

 

Contact Information:

Email: support@comfyoutdoor.com

Contact us with Live Chat Support: Should you have any inquiries or concerns about our Furniture Return and Exchange Policy, or if you require immediate assistance, please don't hesitate to reach out to our dedicated customer service team. You can utilize our live chat feature located at the bottom right corner of our website to engage in real-time communication with our representatives. Alternatively, you can email us at support@comfyoutdoor.com  We are committed to ensuring your furniture shopping experience with us is extraordinary and stress-free.

This addition provides customers with a convenient way to access live chat support, further enhancing their experience with your company. If you have any other information you'd like to add or modify, please let me know, and I'd be happy to make further adjustments.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.